WESTLAKE BOATS POLICY
for Mail-Order Plans Sales

Payment Methods:
All Payments are to be made in Canadian Funds payable to "Westlake Boats". Payment can be by PayPal, by postal money order, by bank draft, or by personal cheque. I do not currently accept payments by credit card, but of course PayPal does.
PayPal payments: Secure, convenient, fastest since no send-mail delay, immediate verification, & allows international currency. I send you a bill by Email and you pay on their secure site. Then I mail you the plans.
Postal or Bank Money Orders: Secure, immediate verification, allows international currency.
Bank Draft: Secure, international, immediate verification, but can be expensive to obtain at some institutions.
Personal Cheque: Convenient and inexpensive, but slowest (In additon to the send-mail delay, I must wait for verification by my bank), and does not allow international funds.

Taxes:
No sales tax is charged.

Delivery:
I ship the next business day after payment is cleared. Orders are sent via Letter Mail or Parcel Post unless requested otherwise. Parcel post/Letter Mail shipping charges are listed on the order form. Additional charges apply for other delivery methods. You must provide a postal address where the order can be delivered reliably. If you provide an incorrect address or fail to pick up from the shipper on time, additional shipping and handling charges apply to orders that are returned. Please allow two to three weeks delivery time in Canada and the USA, from when you mail your money order. PayPal payments usually clear the same day, and your order will be shipped on the next business day. If there will be any unusual delay in delivery, I will contact you by email or mail to advise of this.
Customers outside North America should contact me to determine shipping and handling charges before sending payment.

Return Policy:
I guarantee your satisfaction with the plans. If for any reason the plans do not meet your expectations, send them back to me within 10 days of delivery in an unused condition via Insured Mail, and I will exchange or refund the purchase price. Handling and Shipping charges are not refundable. Exchanges and returns are processed within the next business day of receipt.

Damaged:
In the unlikely event that a plan arrives to you damaged, please notify me immediately and I will send a replacement at no extra cost to you. If an order is lost by the carrier, I will first try to trace and recover it, and will send another if tracing fails.

Confidentiality:
All information that you provide to "Westlake Boats" is kept confidential. I do not release any customer information to any outside organization. I keep records for internal use only so that I can function efficiently and serve you better.

Copyright 2010 "Westlake Boats", All rights reserved.